Csa (Customer Service Associate)

2 days ago

Lado Sarai Delhi Delhi, India AOURAA EVENTS PRIVATE LIMITED Full time

**About Us**

AOURAA EVENTS PRIVATE LIMITED is a premier event management company, delivering innovative and memorable experiences in **entertainment, décor, and hospitality**. We are committed to excellence, creativity, and customer satisfaction.

**Position Overview**

We are looking for a friendly, detail-oriented, and proactive **Customer Service Associate (CSA)** to act as the first point of contact for clients. The CSA will handle client inquiries, provide event-related information, and ensure smooth communication between clients and internal teams. The role demands strong interpersonal skills, professionalism, and a customer-first attitude.

**Key Responsibilities**
- Address client queries promptly and provide accurate information about services.
- Assist the sales and operations teams in coordinating client requirements.
- Maintain client records, contracts, and service documentation accurately.
- Follow up with clients pre
- and post-event to ensure satisfaction and address concerns.
- Coordinate with internal teams (entertainment, décor, hospitality) to deliver client expectations.
- Handle customer complaints with professionalism, ensuring timely resolution.
- Support in preparing proposals, presentations, and client reports.
- Promote company services by upselling or cross-selling wherever applicable.
- Ensure a high level of customer satisfaction to encourage repeat and referral business.

**Qualifications & Skills**
- Bachelor’s degree in Business, Hospitality, Communication, or related field.
- 0-2 years of experience in customer service, client servicing, or hospitality (freshers with good communication skills may apply).
- Strong verbal and written communication skills.
- Excellent listening, problem-solving, and multitasking abilities.
- Pleasant personality with a customer-first approach.
- Proficiency in MS Office and CRM tools.
- Ability to remain calm under pressure and manage multiple clients.

**What We Offer**
- Competitive salary with performance incentives.
- Exposure to high-profile clients and premium events.
- A dynamic, creative, and supportive work environment.
- Growth opportunities within the company.

**Job Types**: Full-time, Part-time, Permanent, Fresher, Volunteer

**Benefits**:

- Cell phone reimbursement
- Paid time off

Work Location: In person

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