Customer Service Associate

2 days ago

Delhi Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

Job Title: Customer Service Associate (CSA)

Location: New Delhi

Department: Customer Support

**Job Type**: Full-Time

Languages: English and Punjabi

Role: Permanent

**Job Summary**

Key Responsibilities:
**Customer Interaction**:

- Handle inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer complaints and issues promptly, escalating to higher levels when necessary.

**Communication**:

- Provide clear and concise information to customers about products, services, and policies.
- Communicate effectively in both English and Punjabi to cater to a diverse customer base.

**Problem-Solving**:

- Identify and resolve customer issues efficiently and effectively.
- Provide accurate information and solutions by following company policies and procedures.

**Documentation**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Update customer information in the database accurately and promptly.

**Team Collaboration**:

- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in team meetings

**Qualifications & Skills**
- Bachelor's Degree or equivalent required.
- Prior experience in customer service is an advantage.
- Strong time management and organizational skills.
- Demonstrated ability in problem-solving and analysis.
- Strong communication and interpersonal skills.
- High level of personal integrity and professionalism.
- Proficient in MS Office and Google Workspace tools.
- Must know about Social Media Marketing.

**Benefits**

All benefits and compensation details will be shared in the **offer letter**.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Punjabi (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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