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Service Coordinator

2 weeks ago

Kochi, India Milestone Career Planner Full time

Service Planning and Scheduling: Collaborating with team members and stakeholders to develop service plans, including determining timelines, resource allocation, and scheduling of activities.

Client or Customer Communication: Acting as a primary point of contact for clients or customers, addressing inquiries, providing information, and ensuring effective communication channels are established and maintained.

Team Coordination: Collaborating with internal departments and external partners to coordinate the activities of service teams, ensuring effective collaboration and adherence to service delivery standards.

Resource Management: Managing and allocating resources, such as personnel, equipment, and materials, to ensure efficient service delivery.

Documentation and Reporting: Maintaining accurate and up-to-date records of service activities, preparing reports on service performance, and identifying areas for improvement.

Problem Resolution: Identifying and addressing any issues or obstacles that may arise during service delivery, implementing appropriate solutions, and ensuring client or customer satisfaction.

Quality Assurance: Monitoring service delivery processes to ensure compliance with established standards and procedures, identifying opportunities for quality improvement, and implementing corrective actions when necessary.

Training and Development: Assisting in the training and development of service staff, providing guidance, support, and ongoing feedback to enhance their skills and knowledge.

Continuous Improvement: Proactively identifying opportunities for process optimization and efficiency gains, implementing best practices, and contributing to the overall improvement of service delivery.

Compliance and Regulations: Ensuring adherence to relevant laws, regulations, and industry standards in service delivery and maintaining knowledge of applicable legal and compliance requirements.

**Salary**: ₹12,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)