Customer Support Executive

2 days ago

Nikol Ahmedabad Gujarat, India QDev Technolab Full time

**Customer Support Executive Job Description Template**

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 year experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Job Types**: Full-time, Permanent

Pay: ₹9,072.31 - ₹30,733.36 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Nikol, Ahmedabad, Gujarat, India QDev Technolab Full time

    **Customer Support Executive Job Description Template** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be...

  • Customer Support Executive

    4 days ago

    Nikol, Ahmedabad, Gujarat, India KAKA INDUSTRIES Full time ₹ 2,00,000 - ₹ 3,50,000 per year

    Job Description – TelecallerPosition: TelecallerExperience Required: 6 months – 2 yearsEducation Qualification: Diploma/Graduate from CIPETLocation: Ahmedabad, GujaratEmployment Type: Full-timeKey ResponsibilitiesHandle outbound/inbound calls to prospective and existing customers.Explain products/services clearly and persuasively.Generate leads, maintain...

  • Customer Support Representative

    2 weeks ago

    Nikol, Ahmedabad, Gujarat, India Wellvort Fashion Private Limited Full time

    **Job Title**: Customer Support Executive (Outbound) **Role Overview**: You will contact customers who have added products to their shopping cart but haven’t completed the purchase. Your goal will be to convince them to complete the order by providing product details, offering discounts, and addressing any queries. **Key Responsibilities**: - Make...

  • Customer Support Executive

    1 week ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge is hiring for qualified Customer Support Executive representatives who will offer excellent customer support to end business clients.. Customer Support Executive Responsibilities: - Managing a team of representatives offering customer support. Overseeing the customer service process. Handle customer complaints, provide appropriate solutions and...

  • Customer Support Executive

    2 days ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge is hiring for qualified Customer Support Executive representatives who will offer excellent customer support to end business clients.. Customer Support Executive Responsibilities: - Managing a team of representatives offering customer support. Overseeing the customer service process. Handle customer complaints, provide appropriate solutions and...

  • Customer Support Executive

    1 week ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge is hiring for qualified Customer Support Executive representatives who will offer excellent customer support to end business clients.. Customer Support Executive Responsibilities: - Managing a team of representatives offering customer support. Overseeing the customer service process. Handle customer complaints, provide appropriate solutions and...

  • Customer Support Executive

    5 days ago

    Nikol, Ahmedabad, Gujarat, India KAKA INDUSTRIES LIMITED Full time

    **Job Description - Telecaller** **Position**: Telecaller **Experience Required**: 6 months - 2 years **Education Qualification**: Diploma/Graduate from CIPET **Location**: Ahmedabad, Gujarat **Employment Type**: Full-time **Key Responsibilities** - Handle outbound/inbound calls to prospective and existing customers. - Explain products/services clearly and...

  • Female Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Soft Forum Solutation Full time

    **Customer Support Executive Job Description Template** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Aashvi Infotech Full time

    Greetings from Aashvi Infotech.! We have urgent requirement for our client Company, its Manufacturing company. Requirement: Customer Support Executive Experience: Minimum 1 Year Location: Odhav Nikol Ring Road, Ahmedabad **Job Description**: - Understand and adhere to customer support processes and workflows to ensure effective and efficient resolution...

  • Female Customer Support Executive

    2 days ago

    Ahmedabad, Gujarat, India Soft Forum Solutation Full time

    **Customer Support Executive Job Description Template** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be...