Customer Support Associate

2 weeks ago

Nikol Ahmedabad Gujarat, India U-Connect Global Services Pvt Ltd Full time

**Key Responsibilities**:

- Make outbound calls to request and retrieve medical records.
- Verify patient information and ensure accuracy.
- Document all interactions and transactions accurately.
- Follow up on pending requests to ensure timely retrieval.
- Provide exceptional customer service.
- Collaborate with internal teams to resolve issues.
- Prepare and submit regular status reports.
- Participate in quality assurance activities.

**Qualifications**:

- Bachelores ; degree in healthcare or a related field is a plus.
- Previous experience in voice process, customer service, or medical record retrieval is preferred.
- Excellent verbal and written communication skills in English.
- Bachelors

**Job Types**: Full-time, Fresher

Pay: ₹8,719.16 - ₹27,296.20 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- US shift

Work Location: In person

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