Customer Support
2 weeks ago
**Job Title**: Customer Support Executive - General Insurance
**Key Responsibilities**:
- Provide accurate information about insurance policies, renewals, and claim processes.
- Assist customers in resolving queries related to payments and documentation.
- Maintain records of all customer interactions using CRM tools or basic systems.
- Follow up with customers to ensure their concerns are fully resolved.
- Coordinate with internal departments to escalate or clarify customer issues.
- Ensure customer satisfaction and maintain service quality standards.
- Achieve daily/weekly customer handling targets as set by the team lead.
- Guide customers in choosing the right insurance product based on their needs.
- Stay updated on policy changes, company guidelines, and product knowledge.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Joining bonus
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
**Speak with the employer**
+91 7569780715
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