Healthcare Bpo Executive

19 hours ago

Indore Madhya Pradesh, India Advanz101 Systems Pvt. Ltd. Full time

Position: Healthcare BPO Executive
Job Location: Indore

Shift Timing: USA (8 PM to 5 AM India time)
Experience: 1-3 Years

Working: 5 Days (Mon-Fri)
Qualification: Graduate (preferably in Sciences, Healthcare Administration, IT, or related fields)

Role Overview

We are seeking a detail-oriented Data Entry Operator to support our patient care and imaging operations. The role involves accurate entry, validation, and maintenance of patient demographics, referrals, insurance, and imaging-related data across multiple systems (Contact centre, CRM, RIS/PACS, and EHR). This role is critical to ensuring smooth patient scheduling, compliance, and accurate reporting.

Key Responsibilities
- Accurately input and update patient demographics (name, DOB, address, contact) into CRM and RIS/PACS.
- Upload and index insurance details, pre-authorization approvals, and clinical documents.
- Update exam metadata (procedure type, status, scheduling details) in imaging systems.
- Perform data cleansing (deduplication, corrections, standardization) to maintain data integrity.
- Ensure timely entry of diagnostic reports and follow-up recommendations into the system.
- Collaborate with call centre, referral coordinators, and clinical staff to resolve missing/incomplete data.
- Maintain compliance with HIPAA and internal data governance standards.
- Generate basic reports and logs to support operations and audits.

**Requirements**:

- Graduate degree (preferably in Healthcare Administration, Science, IT, or related).
- 1-3 years of experience in data entry, healthcare operations, or medical records management.
- Strong typing and data entry skills with high accuracy.
- Familiarity with CRM tools (Salesforce preferred), or RIS/PACS/EHR systems is an advantage.
- Proficiency in MS Office (Excel, Word).
- Good communication skills to coordinate with clinical and administrative teams.
- Detail-oriented with ability to handle sensitive patient data responsibly.

Preferred Skills
- Experience with Salesforce CRM or other healthcare CRM tools.
- Exposure to Genesys contact centre systems or similar platforms.
- Knowledge of medical terminology, referrals, and insurance pre-authorization workflows.
- Understanding of HIPAA and healthcare data security requirements.

**Job Types**: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹11,509.48 - ₹33,539.90 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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