Bpo Executive

3 days ago

Meerut Uttar Pradesh, India Zytal Info Pvt. Ltd. Full time

**Position**: BPO Executive

**Job Type**: Full Time, Remote

**Key Responsibilities**:

- **Problem Resolution**: Resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.
- **Data Entry**: Accurately input and update customer information in the database.
- **Follow-Up**: Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- **Quality Assurance**: Maintain quality standards by adhering to company policies and procedures. Ensure compliance with regulatory requirements.
- **Team Collaboration**: Work closely with team members and supervisors to achieve individual and team targets.
- **Reporting**: Prepare and maintain reports on customer interactions, feedback, and issue resolutions.

**Qualifications**:

- **Education**: High school diploma or equivalent. A degree in any discipline is preferred.
- **Experience**: 0-2 years of experience in a customer service or call center environment.
- **Communication Skills**: Excellent verbal and written communication skills in [language(s) required].
- **Technical Skills**: Proficiency in using computer systems.
- **Problem-Solving**: Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
- **Interpersonal Skills**: Ability to build rapport with customers and work effectively in a team environment.
- **Adaptability**: Flexibility to work in shifts, including weekends and holidays if required.

**Preferred Skills**:

- Experience with [specific software or tools used in your BPO].
- Knowledge of [industry-specific knowledge, e.g., healthcare, finance, etc.].
- Multilingual abilities.

**Job Types**: Full-time, Permanent

Pay: ₹120,000.00 - ₹240,000.00 per year

**Benefits**:

- Flexible schedule
- Paid sick time
- Work from home

Schedule:

- UK shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: Remote

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