Customer Service Representative

2 days ago

Salt Lake Kolkata West Bengal, India gnke services Full time

**A. DAILY RESPONSIBILITIES**
- 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.
- 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.
- 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.
- 4. Must ensure the following up of:

- Call Back
- Call Drop
- 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM
- 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.
- 7. Responsible for following up of the Digital Leads.
- 8. One needs to acquire Face to Face appointments from all prospects.
- 9. One needs to attend walk in customers at our H.O.
- 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.
- **B. WEEKLY RESPONSIBILITIES**
- 1. The customer care executives are required to make paper calling for generation of other services leads.
- 2. They are also required to maintain the Project Brochures as physical copies at the HO.- **C.** Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.

**4. SKILLS & QUALIFICATION**:

- **Qualification - ** Graduation in any stream
- **Experience** - 6months - 3 years’ experience handling similar profile.
- **Competencies**
- Excellent verbal skills - English, Hindi and Bengali

Relevant digital exposure, hands on with MS office

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Etiquettes, Building Relationships, People Skills, Interpersonal skills, Problem Solving, Multi-tasking. Honesty and integrity. Smart & Presentable. Good Team Player.

**Salary**: Up to ₹21,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 8910006310

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