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IT Customer Support Executive

2 weeks ago

Coimbatore, India Hyring Tech Pvt Ltd Full time

Role: IT Customer Support

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements and skills**:

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with IT industry is a plus
- Experience using help desk software and remote support tools
- Has International exposure
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

**Salary**: ₹200,000.00 - ₹420,000.00 per year

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 2 years (preferred)