
Clubhouse Executive
3 days ago
**Section III: Key Responsibilities and Accountabilities of the role**
**Handover and Unit Operations**:
1. Manage overall handover of units, coordinating with Rustomjee CRM and sales teams.
2. Ensure zero-tolerance handover process, collaborating with internal teams/departments.
3. Introduce new residents/tenants/clients, addressing queries during onboarding.
**Customer Experience**:
1. Ensure exceptional customer experience during handover and stay.
2. Achieve targeted CSAT scores.
**Complaint Management and Helpdesk**:
1. Oversee complaint management system and helpdesk operations.
2. Recommend policies/procedures, track CMS/Apps, and analyze reports.
3. Prepare dashboards and reports.
4. Ensure recommended TAT for all complaints.
5. Conduct regular meetings with residents/tenants/clients to understand expectations.
6. Proactively resolve issues with stakeholders.
7. Communicate important notices/issues on behalf of PMS team/developer.
8. Coordinate common events/community living promotions with Clubhouse Manager/Executive.
**Training and Development**:
1. Plan/Implement training programs for department staff.
**Call/whatsapp:
- 8657531310**
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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