Soft Services Executive

JLL supports the Whole You, personally and professionally.
**Key Responsibilities: Housekeeping Operations**:
Supervise housekeeping staff and ensure all common areas (lobby, lifts, corridors, clubhouse, gym, parking, podium, etc.) are clean and well-maintained.
Monitor daily cleaning schedules and allocate duties to team members.
Conduct regular inspections and report maintenance/cleanliness issues.
Ensure proper use of cleaning equipment, materials, and chemicals.
Maintain housekeeping stock, issue supplies, and keep records of consumption.
**Administrative Duties**:
Assist in preparing duty rosters, attendance, and leave records of housekeeping staff.
Handle resident complaints/requests related to housekeeping and ensure timely resolution.
Maintain housekeeping logs, checklists, and daily reports for management review.
Coordinate with vendors for AMC, pest control, laundry, and cleaning material supply.
Support management in drafting circulars, notices, and internal communication.
Maintain filing of invoices, bills, and administrative documents.
**Resident & Vendor Coordination**:
Act as a point of contact for residents regarding housekeeping/maintenance concerns.
Liaise with facility management, security, and other service providers for smooth operations.
Support society management committee in execution of housekeeping-related projects.
**Skills & Competencies**: Strong supervision and leadership skills.
Good communication and interpersonal abilities.
Knowledge of housekeeping procedures, chemicals, and equipment.
Problem-solving and complaint-handling skills.
Ability to multitask and manage staff effectively.
**Qualification & Experience**: Graduate / Diploma in Hotel Management or Facility Management preferred.
3-5 years of experience in housekeeping/facility operations, preferably in residential or hospitality sector.
Knowledge of administration and vendor management.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.