Senior Project Manager

About the client: PSS
has been mandated to hire a
Senior Property Manager
for a full-service Property Management company that provides services post-purchase of a residential and commercial asset. He/she will be independently responsible for managing a technologically advanced residential property, featuring world-class amenities. This role oversees the successful transition and takeover of the property, establishing top-tier hospitality and residential property management processes in alignment with company standards. The focus is on delivering exceptional resident experiences, ensuring operational excellence, and maintaining high standards of safety, security, and efficiency.

Job Purpose
Operational Management

• Team Leadership: Mentor and guide teams to deliver the company's vision and services as per client agreements, ensuring alignment with organizational goals.
• Guest Experience: Ensure impeccable resident and guest experiences in public areas (lobby, clubhouse, common areas) by implementing best-in-class hospitality and housekeeping standards.
• Community Guidelines: Formulate and enforce operational guidelines for amenities, including dos and don'ts for users, to maintain a cohesive community environment.
• Process Documentation: Focus on backend processes and documentation to support seamless operations and superior user experiences in public areas.

Project Takeover

• Service Transition: Oversee the takeover of all property services, including lifts, diesel generators (DG), electrical systems, water supply, sewage treatment plant (STP), integrated building management systems (access controls, fire fighting systems, CCTV, fire alarms, public announcement systems, waste management, etc.), ensuring a smooth transition.

Maintenance & Management

• Proactive Maintenance: Establish planned maintenance activities with in-house and vendor technical teams to enhance equipment longevity and system reliability.
• Maintenance Schedules: Develop and implement daily, weekly, bi-monthly, and monthly schedules for housekeeping and landscaping activities.
• AMC Management: Ensure timely Annual Maintenance Contract (AMC) renewals and adherence to planned preventive maintenance (PPM) schedules.
• Vendor Oversight: Monitor vendor activities, identify service gaps, and ensure zero downtime for critical services.
• Resource Management: Manage vendor quotations, negotiations, and invoicing, ensuring compliance with statutory requirements.
• Resource Efficiency: Monitor electricity and water usage to optimize efficiency without compromising service delivery.

Performance Management

• Goal Setting: Establish and monitor daily, weekly, and monthly goals for all departments to drive performance.
• Vendor Evaluation: Conduct monthly vendor evaluations and develop mitigation plans to improve service quality. Apply SLA whenever applicable
• Team Development: Oversee team performance, including site induction, mentoring, and ensuring timely completion of sub-projects.
• Clubhouse Oversight: Manage and monitor vendors for clubhouse operations, including coaches, spa, salon, and café operators.

SOP and Best Practices

• Standard Implementation: Enforce company SOPs and best practices across all functions, including clubhouse operations, housekeeping, engineering, landscaping, security, safety, and waste management.
• Process Improvement: Enhance internal rating scores through robust process implementation, including checklists and site-specific SOPs.

Safety & Security

• Fire & Safety: Ensure comprehensive fire and safety measures for the property, with high standards in common areas and individual flats.
• Security Protocols: Implement and monitor security SOPs to safeguard residents and property assets.

Amenities and Events

• Clubhouse Management: Maintain and manage clubhouse and amenities to the highest standards.
• Community Events: Plan and execute community events, setting budgets to foster resident engagement.

Budgeting and Reporting

• Budget Planning: Develop and secure approval for the Common Area Maintenance (CAM) budget, monitoring all cost centers closely.
• Cost Control: Manage department expenses to meet or exceed budgeted goals.
• MIS Reporting: Produce daily and monthly Management Information System (MIS) reports with Key Performance Indicators (KPIs), including budget vs. actual expenses and planned vs. actual activities.

Audit Reporting
Generate monthly report cards for each department and implement rating improvement plans based on property audit reports.

Qualifications And Experience
Educational Qualifications:
Bachelor's degree in Engineering; background in hospitality preferred

Experience
Minimum 15 years of total experience, with at least 5 years managing buildings over 50 stories

Key Competencies

• Self-starter with strong initiative
• Ability to develop and leverage relationships
• Excellent communication skills
• Expertise in building and managing teams
• Result-oriented with a focus on customer service
• Commitment to delivering superior resident experiences