Customer Care Associate

5 days ago

Tambaram Chennai Tamil Nadu, India KIPNOTICS SOLUTIONS (OPC) PVT LTD Full time

**About Medleiz**

Medleiz is a dynamic service platform connecting customers with reliable service providers for home maintenance, renovations, and specialized tasks. We focus on providing seamless, efficient, and customer-centric services to meet every need.

**Job Overview**

**Key Responsibilities**
- **Customer Support**:

- Address concerns related to bookings, services, payments, or platform functionality.
- Escalate unresolved issues to relevant departments (e.g., site engineers, service providers).
- **Complaint Management**:

- Register and document customer complaints systematically.
- Track complaint resolutions, ensuring closure within defined timelines.
- Follow up with customers to confirm satisfaction post-resolution.
- **Appointment Coordination**:

- Assist customers in scheduling inspections and services.
- Ensure proper communication between customers, site engineers, and service providers.
- **Payment Assistance**:

- Guide customers through payment processes, including milestone payments.
- Resolve payment disputes or failures with efficiency.
- **Customer Feedback**:

- Collect feedback on completed services and overall app experience.
- Suggest improvements to enhance customer satisfaction based on recurring issues.
- **Data Management**:

- Maintain accurate records of customer interactions, transactions, and feedback.
- Prepare periodic reports highlighting key trends and areas of improvement.

**Requirements**:

- **Educational Qualifications**:

- Bachelor’s degree or equivalent (preferred).
- Relevant certifications in customer service are an added advantage.
- **Experience**:

- Minimum 1-2 years of experience in a customer support role.
- Experience in service platforms or similar industries is a plus.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Familiarity with CRM tools and customer care software.
- Ability to multitask, prioritize, and manage time effectively.
- **Behavioral Traits**:

- Empathy and patience when dealing with customers.
- A proactive and customer-first mindset.
- Team player with a focus on collaboration.

**Benefits**
- Competitive salary and performance-based incentives.
- Opportunities for professional development and training.
- Flexible working hours and supportive team culture.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)
- Tamil (required)

**Location**:

- Tambaram, Chennai, Tamil Nadu (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Expected Start Date: 25/05/2025

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