Customer Care Associate

6 days ago

Tambaram Chennai Tamil Nadu, India KIPNOTICS SOLUTIONS (OPC) PVT LTD Full time

**Job Description: Customer Support Associate - Medleiz**
**Position**: Telecaller and Customer Support Executive
**Company**: Medleiz (A unit of Kipnotics Solutions OPC Pvt. Ltd.)
**Employment Type**: Full-Time

**About Medleiz**:
Medleiz is a dynamic service platform connecting customers with reliable service providers for home maintenance, renovations, and specialized tasks. We focus on delivering seamless, efficient, and customer-centric services that cater to everyday household and business needs.

**Job Overview**:
**Key Responsibilities**:

- **Lead Generation & Cold Calling**:

- Identify potential customers through directories, referrals, and leads.
- Make outbound cold calls to introduce Medleiz services and generate qualified leads.
- Maintain a daily call log and follow-up schedule to convert leads into appointments or service bookings.
- **Inbound & Outbound Customer Calls**:

- Handle incoming service queries with patience and professionalism.
- Make outbound follow-up calls to existing leads and customers for bookings, reminders, or feedback.
- **Customer Coordination & Support**:

- Assist customers in booking services, resolving queries, and understanding how the platform works.
- Act as the communication link between customers, service providers, and engineers.
- **Complaint Handling**:

- Document customer complaints clearly and escalate when needed.
- Ensure timely resolution and confirm customer satisfaction.
- **Appointment Management**:

- Schedule, reschedule, and confirm appointments as needed.
- Keep all stakeholders informed and aligned.
- **Payment Guidance**:

- Assist customers in navigating the payment process and resolve any related issues.
- **Feedback & Reporting**:

- Collect feedback post-service and document trends in customer satisfaction.
- Maintain and update call records, feedback logs, and daily activity reports.

**Requirements**:

- **Educational Qualifications**:

- **Experience**:

- 6 months to 1 year in telecalling, customer support, or sales-related roles.
- Background in service-based or tech-enabled platforms is preferred.
- **Skills**:

- Fluency in **Tamil and English** (mandatory).
- **Basic computer skills** (typing, Excel, CRM usage).
- Strong communication, persuasion, and listening abilities.
- Confident while speaking over the phone and handling objections.
- **Behavioral Traits**:

- Polite, empathetic, and customer-focused.
- Goal-oriented, with a hunger to convert leads and hit targets.
- Collaborative team player with a positive attitude.

**Benefits**:

- Fixed salary with attractive **performance-based incentives**.
- Opportunity to grow with a fast-scaling startup.
- Supportive and collaborative team culture.
- **Pay Scale**: ₹12,000 to ₹15,000 per month (depending on experience and performance).

Pay: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Tambaram, Chennai, Tamil Nadu (preferred)

Work Location: In person

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