Executive

Reference Code:
484-16

Job Title:
**Executive - International Business - Cargo Industry - Mumbai**

Category:
Logistics

**Job Description**:
Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and consular services.
They are also committed to community development and works closely with a number of organisations in the field of education, rehabilitation as well as the promotion of art and culture.

Job Title: Executive - International Business - Cargo Industry - Mumbai

The job entails delivery of the country flight planning, booking updates and cargo revenue process using Optima, AVCD and associated tools and ensure compliance through the revenue process. Further to provide Regional Business manager with business intelligence and reports aimed at driving improved performance.

Job Responsibilities:

- Ensure 100% compliance of the Service Level Agreement (SLA) and quality Standards as per our contract with the Principal.
- To work in a multi-functional environment.
- Provide general administration support and reporting function to the cargo business to meet commercial needs and ensure conformance.
- Input all CAP/A and CAP/N including rate filing for the specific region.
- Customer invoicing - responsible for conformation of AVCD rating and billing. When necessary corrections to be raised following guidelines and approvals.
- To raise CCA charges for delivered freight which does not match bookings.
- To update bookings with final weight and dims.
- Responsible for flight planning as per agreed commercial strategy.
- Update agent data including station FAT and AIT, check un-invoiced AWB’s, interface with customers and provide invoice to agent.
- Distribution of all relevant accounting & customer information, internally & externally.
- Ensure invoice discrepancies are promptly addressed to ensure debt is managed and accounted for.
- Liaise with both WCRS and Cargo finance for reconciliation of account receivables and payables.
- Ensure a robust revenue process in place and seek continuous improvement in efficiency and control compliance using Optima COPS and AVCD.
- Effectively use business tools like Optima, AVCD, Business Objects, WACD reports etc
- To build strong business relationships with external customers.
- Have robust knowledge about the customer; regular business flows etc.
- To deliver Principal’s products in a professional and efficient manner
- To assist in the event of delays and disruptions by proactive communication and interaction
- Create both team and individual goals that meet the customer needs, whilst initiating personal development.
- Ensures and provides quality service to both internal and external customers
- Identify opportunities for change and continuous improvement with implementation of new working practices.

Key Skills:
Key Skills:

- Communication Skills
- Planning and organization skills
- Customer service oriented and process driven.
- High numerical ability, with strong attention to detail
- IT skills and proficient user of excel, word, power point & database.
- Adaptive to changes.
- Innovative and resourceful in response to rapid changing environment and role.
- Good technical knowledge of the Principal’s systems and processes.
- Team player
- Logical and quick learner
- Ability to work under mínimal supervision within defined guidelines
- Thorough knowledge of the Principal’s products, service, network, pricing and organization.
- Understanding of cargo operations
- Relationship management skills across a diverse cultural base

Mandatory:

- Operate efficiently in a highly pressurized environment.
- Customer Service experience
- Experience in airfreight operation background highly desirable
- Data entry, invoicing, data analysis, spreadsheet management
- Awareness and understanding of IAGC products and services

Industry: Air Cargo

Gender: Open

Experience: 2 to 5 years

Job Location: Mumbai
(1 for Hong Kong shift and 1 in rotational shift)

Working Days: 6 days (night shift)

Qualification: Graduate

Notice Period: Immediate to 30 days

Reporting To: Sales and Revenue Development Manager

About Morpheus Consulting:
Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.

**Location**:
Required Experience:
2-5 yrs

Positions:
2