Front Office Associate

4 days ago


Panaji, India IHCL Full time

Job Responsibilities
- Handling group bookings and check-ins and check-outs.
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.
- In case the guest avails of a package offer get the required documents (ticket/voucher).
- For a walk in guest, informs the duty manager and the security while checking in the guest.
- For a foreign guest, takes down the passport details and returns the passport back to them
- To co-ordinate with airport reps in movement of airport coaches
- To ensure departure calls are done as scheduled
- To ensure welcome experience target scores are achieved during check-in’s
- To ensure availability of welcome amenities
- To ensure personalized luggage tags are received by 11am
- To achieve check-out experience as per GSTS targets
- Guest interaction at check I/O to get valuable guest feedback.
- Keep the keys and personal stationary ready to facilitate express check-in.
- Preparatory checks for arrivals along with checking late night arrivals.
- Ensure special personalized attention to guests like call screening of single ladies, finding and sharing preferences, etc
- Take steps to ensure delight for guests - special occasions - birthdays/ anniversaries.

Job Requirements- Thorough knowledge of all hotel operations- Thorough knowledge of Accommodation management and reservation systems- Basics of Accounting and Financial Management- Working knowledge of MS Office, Micros and Opera (or any other property/ point of sale systems)- Room Pricing & Selling techniques- Must be computer literate- Excellent communication skills



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