Customer Support Executive

6 days ago

Kurla Mumbai Maharashtra, India Empower HR Full time

**About the Company**:
This company is a reputed MNC and the only MNC in the Top 20 capital market brokerages in India. It has achieved this feat in just 3 years and expect to be in the Top 3 in the next 3 years.

The office is based at Equinox Business Park, Kurla West, Off Bandra-Kurla Complex.

Working days and hours: Monday to Friday, normal day working hours.

Role and Responsibilities
- Responsible for handling end to end customer escalations across all products offered by the company
- Ensure all required information is well documented for RCA (Route cause analysis)
- Conduct in-depth investigation on customer complaints and work with internal teams to take measurable actions to avoid such incidents in future
- Maintain MIS for all the complaints

**Qualifications and Education Requirement**
- Graduate / Postgraduate in any stream with above required skills Work Experience
- 1+ years of experience of relevant experience Skills
- Understanding of broking products
- Strong verbal and written communication skills
- Excellent telephonic etiquette
- Problem-solving abilities

Pay: ₹240,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Fintaz Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Support Executive / Team Lead Experience Required:Customer Support Executive: 0–2 years Team Lead: 4–6 years (with team management experience)Key Skills & Requirements:Empathy: Understand and address customer concerns with patience and care. Product Knowledge: Deep understanding of our product/services to offer effective support....

  • Customer Support Executive

    4 days ago

    Kurla, Mumbai, Maharashtra, India infinzi Full time

    Customer Support Executive / Team Lead Experience Required: **Customer Support Executive: 0-2 years** Team Lead: 4-6 years (with team management experience) Key Skills & Requirements: **Empathy: Understand and address customer concerns with patience and care.** Product Knowledge: Deep understanding of our product/services to offer effective support....

  • Customer Support

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Job Summary:We are looking for a polished and customer-centric Customer Support Executive to join our luxury automotive team. The ideal candidate will be responsible for handling customer interactions, addressing service and support queries, and ensuring a premium experience in line with the brand's high standards.Key Responsibilities:Serve as the first...

  • Customer Support

    1 week ago

    Kurla, Mumbai, Maharashtra, India Meatwale Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Dear Candidates,We have excellent opening for a Fintech company in Kurla, Mumbai for the position of Customer Support.Designation : Customer Support Executive/Sr Customer Support LeadExperience: 2–6 yearsIndustry Preference: BFSI, NBFC or similar industryKey Responsibilities* Client Relationship Management:Build and nurture long-term, strategic...

  • Customer Support Patient Experience Executive

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Qi Spine Clinic Full time

    Job Title**:Customer Support/ Patient Experience Executive** Location: Kurla, Mumbai Company**:QI Spine Clinic** About QI Spine Clinic. QI Spine Clinic is India’s leading healthcare chain focused on non-surgical treatment for spine and back conditions. We are committed to delivering world-class patient care through a combination of technology,...

  • Customer Relation executive

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Madhuban Toyota Full time ₹ 4,20,000 per year

    We are looking for a qualified Customer Support Executive from Automobile industry to manage a team of representatives who will offer excellent customer service support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring...

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Bandra Kurla Complex, India Fintaz Full time

    Customer Support Executive / Team Lead Experience Required: Customer Support Executive: 0–2 years Team Lead: 4–6 years (with team management experience) Key Skills & Requirements: Empathy: Understand and address customer concerns with patience and care. Product Knowledge: Deep understanding of our product/services to offer effective support....

  • Customer Relation Executive

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Madhuban toyota Full time

    We are looking for a qualified **Customer Support Executive from Automobile industry** to manage a team of representatives who will offer excellent customer service support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring...

  • Customer Relation Executive

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Madhuban toyota Full time

    We are looking for a qualified **Customer Support Executive from Automobile industry** to manage a team of representatives who will offer excellent customer service support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring...