Customer Support

2 weeks ago

Chennai, India LogFix SCM Solutions Pvt Ltd Full time

Job location - Chennai, Egmore

Exp - 0 to 2 yrs

Job Title: Customer Support/Front desk

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Main Duties and Responsibilities:

- To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information.
- To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
- To respond to telephone (24*7), electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency.
- To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made.
- To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organisation encouraging constructive and effective relationships.
- To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed.
- Counter Sales will hold an added advantage and must be flexible to attend the stalls and events

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus
- Health insurance

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