Customer Support

4 days ago

Chennai, India Smart Moves Full time

Must have

1. Min 3 year experience in Support as a mandate.

2. Good communication skills, they will be interacting with some of the big lenders/corporates across India.

3. Should have strong interpersonal skills to be able to coordinate with internal departments and resolve tickets within SLA.

4. It will be a 6 days working week with Sunday being a common WO and coverage required be 9 am to 9 pm (as per roster).

5. They will need to operate from the Chennai Office in the Nandanam area for all 6 days.

Good to have

1. SAAS based experience in Support.

2. Experience in Technical Support role

We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services
The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures

**Responsibilities**:
Respond to customer queries in a timely and accurate way, via chat
Identify customer needs and help customers use specific features
Analyze and report product issues (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales and Marketing teams
Assist in training junior Customer Success Representative

**Requirements**:
Minimum of 3 years of experience as a Chat Support Specialist or similar Customer Service role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Typing speed of 38 to 40 WPM with 90% and above accuracy
Should be a graduate
Fluency in the English and Hindi language; demonstrated communication and writing skills

**Job Types**: Full-time, Fresher

**Salary**: Up to ₹55,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 8855080190

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