Customer Support

2 weeks ago

Chennai, India iTrend Solution Full time

**Responsibilities**:

- Answer incoming calls professionally from customers with inquiries
- Analyze customer issues and assist in resolving them within the required time frame
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Coordinate with customers and ensure appropriate questioning to identify issues
- Locate products, check stock availability, arrange collection/ delivery and process exchanges
- Manage all customer inquiries and summarize to present to management
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

**Skills Required**:

- Experience in Tele calling / Customer support
- Excellent communication, presentation and listening skills
- Ability to multitask, prioritize and manage time effectively Graduation Mandatory
- Ecommerce background will be preferable (or) Business development background
- Solve customers’ query over the phone

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Perumbakkam, Chennai - 600 100, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

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