Client Servicing Executive

1 week ago

Mumbai Maharashtra, India 361 Degrees Full time

**Role & Responsibilities**:

- Act as the main point of contact for clients, addressing inquiries, concerns, and service requests.
- Build and maintain strong, long-term relationships with clients by ensuring satisfaction and delivering excellent service.
- Assist in the on-boarding process for new clients, ensuring smooth integration and communication.
- Work closely with the internal teams to ensure client needs are met in a timely and efficient manner.
- Assist in coordinating projects and tasks, ensuring deadlines and deliverables are met.
- Track project status and communicate progress to clients regularly.
- Stay updated on the company’s products, services, and offerings to provide accurate and up-to-date information to clients.
- Identify opportunities to up-sell or cross-sell additional services/products based on client needs.

**Skills Required**:

- A bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
- Proven experience in client servicing or account management.
- Excellent communication (verbal and written) and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple client accounts simultaneously.
- Strong organizational skills and the ability to manage time effectively.
- Proactive and enthusiastic about providing top-tier client service.
- Ability to work independently and as part of a team.

To know more about us:
Instagram

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many years of agency experience do you have in Client Servicing/Handling?

**Education**:

- Bachelor's (required)

**Experience**:

- Client Servicing: 1 year (required)

Work Location: In person

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