
Mis Executive
1 week ago
**Job Summary**:
We are seeking a proactive and detail-oriented **Real-Time Analyst (RTA)** to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring intraday call center performance, ensuring staffing levels meet service goals, and making real-time adjustments to optimize agent efficiency and customer experience.
**Key Responsibilities**:
- Ensure service level agreements (SLAs), average speed of answer (ASA), and other KPIs are met by adjusting schedules and resources in real-time.
- Communicate with operations and team leaders regarding intraday performance, outages, attendance issues, and workload balancing.
- Update schedules in WFM software to reflect call-outs, late logins, early logouts, and other exceptions.
- Recommend actions to correct workforce imbalances or improve adherence.
- Generate intraday and end-of-day performance reports for management.
- Collaborate with forecasting and scheduling analysts to ensure accurate future planning.
- Participate in daily and weekly performance meetings to report on real-time trends and escalations.
- Advanced excel mandatory.
**Requirements**:
Experience
- 1.5 yrs exp on paper
shift timing - Rotational ( 09Am to 09PM ) working window
Working days
- 6 days (1 Day rotational off)
Benefit: Provident Fund ,
**Job Type**: Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
-
Mis Executive
2 weeks ago
Salt Lake, Kolkata, West Bengal, India ZITA Telecom Pvt Ltd Full time#URGENT_HIRINGWe are Hiring MIS Executive **Job Title**:MIS Executive** **Salary: 15-20K/Month** *** **Job Shift: DayShift** **Responsibilities**: - **Data Management**: Collect, organize, and maintain data from various sources to ensure the MIS is updated and accurate at all times. - **Report Generation**: Prepare and generate regular MIS reports,...
-
Mis Executive
5 days ago
Salt Lake, Kolkata, West Bengal, India UPTALENT Full time**JOB DESCRIPTION** **Job Title**: MIS Executive **Location**: Kolkata (Saltlake) **Company - Engineering Company** **Job Summary**: The MIS Executive is responsible for managing and analyzing data to support business decision-making. The role involves handling databases, generating reports, automating processes, and ensuring data integrity for operational...
-
Mis Executive
2 weeks ago
Salt Lake, Kolkata, West Bengal, India BEEMA1 , Guide 2 Protect Web Aggregator Private Limited Full timeLocation: Salt Lake, Kolkata Note: Experience in MIS Should Apply.Insurance industry will be given added advantage. About Us: We are leading insurance WEB-AGGREGATOR form EAST INDIA. We're looking forward for CENERGETIC CANDIDATE TO JOIN OUR GROWTH STORY AND TO BUILD THERE CAREER WITH US. WE ARE LOOKING FOR MOTIVATED MIS Executive to join our team in Salt...
-
Mis Executive
3 days ago
Salt Lake, Kolkata, West Bengal, India Oswal Group Full time**Designation: MIS Executive** Qualification: BTech/Dipl. in CSE, BCA, B.Sc.** **Experience: 1 - 1.5 years relevant experience** **Gender: Male / Female** **Key Responsibilities**: - Prepare daily, weekly, monthly MIS reports as per management requirement (using Excel). - Automate reports & dashboard using Excel, Power BI. - Assist in preparing...
-
MIS Executive
1 week ago
Salt Lake, Kolkata, West Bengal, India Oswal Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDesignation: MIS Executive Qualification: BTech/Dipl. in CSE, BCA, B.Sc.Experience: 1 – 1.5 years relevant experience Gender: Male / Female Key Responsibilities:Prepare daily, weekly, monthly MIS reports as per management requirement (using Excel).Automate reports & dashboard using Excel, Power BI.Assist in preparing presentations for senior...
-
MIS Executive
2 weeks ago
Salt Lake, Kolkata, West Bengal, India Global Travel Xperts Full time ₹ 21,000 - ₹ 25,000 per yearAbout the Role: We are looking for a detail-oriented MIS Executive to join our Operations team. The ideal candidate will be responsible for data collection, analysis, and reporting to help management make informed decisions. If you enjoy working with data, creating dashboards, and driving process improvements, this role is for youKey Responsibilities: ...
-
MIS Executive(bpo)
15 hours ago
Salt Lake, Kolkata, West Bengal, India FastInfo Full time ₹ 2,16,000 - ₹ 2,40,000 per yearJob Title: RTA / MIS ExecutiveExperience: 1 year in RTA & MIS (BPO Sector)Shift: Rotational shifts with weekly offsLocation: [Sector V-Kariwala Towers]**Key Responsibilities: Prepare and analyze MIS reports using Pivot Tables, VLOOKUP, HLOOKUP, and advanced Excel functionsTrack and report attrition rate and shrinkage rateManage and monitor manpower in...
-
Mis Executive
1 day ago
Salt Lake, Kolkata, West Bengal, India Voler Car Pvt Ltd Full timeFirst work coordinate the site Supervisor/In charge for how many trip on a day wises Co-ordination with Vendor regarding submission of MIS and Bill Collect the all trip sheets from supervisor Check all manual trip sheets and validate the same from operations Check the all trip sheets properly Ex: Review and validate all trip sheets(a) Check the date in...
-
Mis Executive
2 weeks ago
Salt Lake, Kolkata, West Bengal, India Global Travel Xperts Full timeKey Responsibilities: ✔ Collect, consolidate & analyze data from multiple departments Prepare daily, weekly & monthly MIS reports ✔ Create dashboards and automate reporting (Excel / Power BI preferred) ✔Identify trends, variances & insights for decision-making ✔Ensure accuracy and integrity of data at all times ✔Coordinate with cross-functional...
-
Mis Executive
2 weeks ago
Salt Lake, Kolkata, West Bengal, India ABHICASH Full time**Job Summary**: **Key Responsibilities**: - Develop and maintain daily, weekly, and monthly reports related to loan disbursements, collections, delinquency (DPD), NPA analysis, customer portfolios, etc. - Automate MIS reports and dashboards using tools like Excel (advanced), SQL, Power BI/Tableau. - Track performance metrics and KPIs for sales, recovery,...