Customer Support Executive

3 days ago

Pimpri Pune Maharashtra, India Hairmate Clinic Pvt. Ltd. Full time

Generate maximum inflow for HairMate. Individual Monthly Target should be achieved.

**For this, you will have to do the following**:

- Make the best use of every lead.
- Call maximum clients/patients on a daily basis.
- Use your knowledge, confidence & skills to convert potential clients/patients.
- Work on daily targets.
- Upgrade/upsell as per available options in the best interest of HairMate.
- Indulge in Cross selling.
- Follow good time management.
- Come up with solutions rather than brooding over problems.
- Be vigilant. Clients can call anytime.
- Monthly conversion should be minimum 40%.
- If you are physically absent for any reason, you must ensure that all tasks related to you should run smoothly. And you can do this with proper planning, communication, coordination & follow-ups.

**JOB REQUIREMENTS**:

- You should have thorough knowledge about everything in HairMate.
- You should be fluent in verbal communications. English & Hindi are a must. **Fluency in any regional language, especially Telugu & Bengali, **will be an added advantage.
- Communicate in a language which is most comfortable to the client/patient.
- Patiently explain every aspect of the process which the client/patient wants to know. Creating awareness of clients/patients & gaining their trust are key success factors.
- Use of words should be in accordance with client’s needs. Nobody has patience for long explanations. Thus, the choice of words should be proper & your communication should be concise and precise.
- Never use abusive language while talking to clients. Control your patience while dealing with irate clients.
- Always call back to check if the client/patient is ready to talk if the person could not be contacted earlier. Don’t pester or disturb them but call them in such a manner so as to make them curious about the process/treatment.
- You will have to market HairMate’s name. Telephonic marketing is the best way to do so. A client can gain 90% trust through good Tele-communication.
- Focus on referrals.
- It is okay to ask for help from superiors. They are always there to explain complicated things to you and to the client.
- Should be dedicated, spontaneous & self-driven

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 26/11/2024

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