Customer Support Executive

4 days ago


Pune Maharashtra, India Trimasys Control Solutions Pvt Ltd Full time

We are looking for a **Customer Support Executive**
- **Job Title**: Customer Support Executive
- **Experience Required**: 1- 2 years
- **Educational Qualification**: Graduation
- **Salary Range (CTC / Take Home)**: 13 to 15 K
- **Work Location**: Sinhagad Road pune

**Technical Skills / Tools Required**:
**Key Responsibilities**:

- Handle customer calls in a professional and efficient manner
- Address customer queries, concerns, and complaints with a problem-solving approach
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and relevant information to customers to resolve their issues
- Work collaboratively with other teams to escalate and resolve complex issues
- Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
- **Preferred Industry / Domain Experience** (if any):

- **Notice Period Preference**: 1 month
- **Interview Process (No. of Rounds/Mode)**: offline interview 2 rounds

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person


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