Quality Coach

2 days ago


Gurgaon, India Webhelp Full time

**Job Advert**
Are you passionate about empowering others? If you live by the quality over quantity mindset and value the importance of great leadership, this role could be your perfect fit.

Webhelp is recruiting a Quality Coach to join on a new pilot campaign in Gurgaon. We want someone with drive and motivation, someone who is passionate about the customer experience and is willing to exceed expectations.

As a Quality Coach you will demonstrate the ability to communicate effectively at all levels and support those you work with to formulate individual development plans. You will use your analytical skills to understand individual and team performance, identifying opportunities for improvement and delivery against key operational KPIs.

You'll work with and support our operational team through effective coaching and support in line with the quality and coaching framework. You will use your knowledge of process and quality standards to support the delivery of the quality framework and ensure the evaluators have the right blend of skills.

We want to hear from experienced individuals with a true passion for coaching others in a contact centre environment. Show us how you have coached managers to enable agents to deliver impressive results.

**What you’ll be doing**
- Ensuring customer interactions are quality checked correctly
- Facilitating calibration exercises with colleagues identifying areas for improvement
- Collaborating effectively with managers and colleagues, supporting those you work with to formulate individual development plans
- Using your analytical skills to understand individual and team performance, identifying opportunities for improvement and delivery against key operational KPIs

**What you’ll need**
- Recent and relevant experience in training coaches, preferably using the GROW model
- Strong communication and relationship management skills
- Ability to produce and present insights and actionable recommendations

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers

Job Reference: IN01048


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