Assistant Manager Quality

2 weeks ago


Gurgaon, Haryana, India Tek Travels Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

FUNCTIONAL/ OPERATIONAL:

  • Ensure Quality, Complaints, Escalations targets are achieved as per Client agreed standards
  • Conducting / attending regular Calibrations with all stakeholders
  • Being proactive in identifying learning and development needs of the team members/advisors
  • Provides effective Coaching within the stipulated timelines as specified for respective processes
  • Shares compliance expectations, understanding of the Quality guidelines and Complaints management with New Hires and existing staff
  • Conduct briefing sessions and cascading updates to all on the operations floor
  • Prepare reports based on the quality scores of the advisors
  • Provide analysis on areas of opportunity and action plans to improve performance
  • Providing Root Cause Analysis & TNIs
  • Do floor support and Internal Quality Checks
  • Being proactive in identifying Learning & Development needs of the team
  • Training / refreshers to the team for process improvement (if required)

Preferred candidate profile

Prior experience in Travel/ Contract & Promotion Loading/QC experience is a must



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