Communication Coach

2 weeks ago


Gurgaon, Haryana, India NLB Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary

We are seeking a motivated and articulate individual who helps individuals improve communication skills, often in a business or professional setting ,While meeting defined quality and productivity standards.

Key Responsibilities (KRAs)

  • Audit inbound/outbound customer calls to assess voice quality, clarity, pronunciation, grammar, tone, pace, empathy, and listening skills.
  • Identify communication gaps and provide individual coaching with actionable feedback to agents.
  • Deliver training programs on neutral accent, MTI reduction, phonetics, voice modulation, and customer handling.
  • Monitor progress through call quality scores and customer feedback, ensuring measurable improvement in communication effectiveness.

Essential Skills

  • Excellent command of spoken and written English (C1 level or equivalent).
  • Strong expertise in neutral accent training, MTI reduction, and phonetics.
  • Ability to diagnose communication errors quickly and give corrective feedback.
  • Familiarity with international BPO processes) and customer service call flows.
  • Cultural fluency in U.S. English, including idioms, small talk, and corporate etiquette.
  • Certification in phonetics / V&A training (desirable).

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