
Communication Coach
2 weeks ago
Job Summary
We are seeking a motivated and articulate individual who helps individuals improve communication skills, often in a business or professional setting ,While meeting defined quality and productivity standards.
Key Responsibilities (KRAs)
- Audit inbound/outbound customer calls to assess voice quality, clarity, pronunciation, grammar, tone, pace, empathy, and listening skills.
- Identify communication gaps and provide individual coaching with actionable feedback to agents.
- Deliver training programs on neutral accent, MTI reduction, phonetics, voice modulation, and customer handling.
- Monitor progress through call quality scores and customer feedback, ensuring measurable improvement in communication effectiveness.
Essential Skills
- Excellent command of spoken and written English (C1 level or equivalent).
- Strong expertise in neutral accent training, MTI reduction, and phonetics.
- Ability to diagnose communication errors quickly and give corrective feedback.
- Familiarity with international BPO processes) and customer service call flows.
- Cultural fluency in U.S. English, including idioms, small talk, and corporate etiquette.
- Certification in phonetics / V&A training (desirable).
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