Service Coach

21 hours ago

Gurgaon, Haryana, India MSX INTERNATIONAL Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Lean Service Consultant

The Lean Service Consultant will lead in-dealer activities, closely coordinated with the local NSC. Some Kaizen activities and reporting / coordination time with the Kaizen Leader, happening at the NSC, also form parts of the role.

Key Responsibilities:

Process Standardization & Optimization.Maximizing Use of Business Tools & Systems.Kaizen Expansion in < Market> and Within the brand Network.Ensure Sustainability of the New Way of Working.Customer-Focused Activities.Field-Based Leadership.Coordination with MSX Regional & Global Markets.

Ideal Experience, Knowledge & Skills

In addition to qualifications / certifications outlined above, the following experience is ideal for the role.Proven experience in managing aftersales teams or Service Departments in auto-retail business.Strong knowledge of Lean Practices in service operations (or similar), Kaizen principles & continuous improvement methodologies.Proven ability to analyze process efficiency, interpret business performance data and develop actionable insights
Strong coaching skills, excellent interpersonal and communication skills.Proficiency in using business tools and systems, particularly aftersales technical & business planning.Proven experience in successful organizational / performance turnaround in automotive service retail would be considered a valuable attribute for this role.Literacy and flexibility in understanding and adroitly using new business tools is considered important; as part of the onboarding process, the successful candidate.

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