Customer Care Executive

3 days ago

Navrangpura Ahmedabad Gujarat, India Lets Talk Business Pvt. Ltd. Full time

**Job Title**: Customer Care Executive (Kannada-speaking, Hybrid)

**Location**: Hybrid (Work from Home & Office)

**Job Type**: Full-time (Shift-based)

**Job Summary**:
**Key Responsibilities**:

- Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction.
- Assist customers with product inquiries, complaints, and service requests.
- Maintain accurate records of customer interactions and transactions.
- Follow up on customer issues to ensure complete resolution.
- Escalate unresolved issues to higher management as needed.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

**Work Shifts**:

- Tuesday to Sunday: 7:00 AM to 4:00 PM
- Wednesday to Monday: 4:00 PM to 2:00 AM
- Ability to work in the assigned shift is required.

**Hybrid Work Arrangement**:

- Combination of remote work and in-office presence.
- Specific in-office days to be discussed during the interview.
- Flexibility to work from home on designated days.

**Qualifications**:

- Fluency in Kannada (both spoken and written) is mandatory.
- **A Bachelor's degree in any field is required.**
- Previous experience in a customer service role is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent verbal communication and interpersonal skills.
- Basic computer skills and the ability to use CRM systems effectively.
- Ability to work independently and collaboratively in a hybrid setup.
- Reliable internet connection and suitable work-from-home setup for remote days.

**Why Join Us?**:

- Flexible hybrid working model (office and remote).
- Structured shift-based working hours.
- Opportunities for career growth and development.

If you are a customer-focused individual fluent in Kannada, hold a **Bachelor's degree**, and are looking for a hybrid work opportunity with structured shifts, we encourage you to apply

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Kannada (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6352615690

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