Customer Success Executive

7 days ago

HSR Layout Bengaluru Karnataka, India Marmeto Full time

Marmeto is one of India's leading Shopify and Shopify Plus solution providers for all ecommerce stores with customized solutions. We build solutions to enable operational independence. As tech-partners, we believe that a good solution should be future-proof and stand the test of time.
Our ultimate goal is to build seamless ecommerce tech solutions, that help business scale and provide a unique experience to customers.

**Roles And Responsibilities**
- Prioritize, plan and coordinate shopify project development activities according to customer requirements.
- Build positive working relationships with customers and ensure customer satisfaction.
- Analyze and resolve project issues in a timely and accurate manner.
- Supervise development team on a daily basis to execute assigned projects within deadlines and budget.
- Act as primary contact for customer queries and concerns related to their ongoing projects and association with Marmeto.
- Coordinate with the POC from the delivery team on day to day basis.
- Perform customer negotiations for contractual terms and agreements.
- Prepare project proposals and develop project plan, schedule and budget.
- Perform cash flow analysis of your active accounts and work towards removal of invoices in a timely fashion.
- Focus on Upselling: The aim is to add value to the clients business by suggesting solutions that they are currently unaware of.

**Requirements**:

- Must have an experience of 1 years in any customer facing role.
- Should have an 1+ years of experience in Account Management.
- Should have a graduation degree in Computer Science.
- MBA is an additional advantage.
- Should be self-motivated, dynamic, detail-oriented, people-person.
- Should have strong multi-tasking skills to switch between multiple clients requirements and communication.
- Should have excellent communication skills to manage and retain clients.

**Salary**: Up to ₹500,000.00 per year

Schedule:

- Morning shift

Ability to commute/relocate:

- HSR Layout, Bengaluru - 560107, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**

+91 9920553706

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