IT Helpdesk/service Desk

3 days ago

Vadodara, India Si2Tech Full time

**Job Summary**

**Roles and Responsibilities**:
On a day-to-day basis, the ISI Service Desk Technician will:

- Handle first level calls from corporate, field based, and remote office employees/contractors/consultants.
- Create and dispatch work orders within the Service Management tool
- Escalate issues to other IT groups as necessary.
- Setup, manage, and disable network accounts in the Account Management System.
- Setup/configure/disable accounts and deliver/install/recover IT equipment according to corporate policy.
- Update and revise working knowledge of Company/Department/team procedures and policies.
- Properly track IT equipment as assigned to customers in Service Management System.

**Skill/Job Requirements**:

- At least 2-3 yrs. experience supporting Windows operating system computing environment.
- Strong customer service skills/experience required.
- Previous experience in a help desk environment desired.
- Must be able to work independently and self-directed, as well as, within a team.
- Must have excellent organizational, verbal, and written communication skills.
- This position is for the USA time on weekend and non-business hour support.

**Salary**: Up to ₹700,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Rotational shift

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