IT Helpdesk/service Desk

2 weeks ago

Vadodara, India SI2 Technologies Full time

The primary job responsibilities:

- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops Peripherals and Networking
- Keep Users regularly updated with Alerts advising of any new or changed information.
- Be willing to take on additional responsibilities and learning opportunities as they come up.

You should have:

- Bachelor's Degree, or equivalent experience
- 3 + years of technical support experience with an IT Service Desk or Application Support
- 1 -2 years' experience working with Microsoft products including Windows 10, Office and Outlook.
- Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills
- Experience in issue resolution and troubleshooting.
- Experience in ServiceNow, BMC Remedy, BMC Helix.
- Willingness to work in EU shift.
- Excellent written, oral and verbal communication skills in English.

**Salary**: Up to ₹550,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- UK shift

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Relevant: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8320357057

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