IT Support Eng I, IT Services

Bachelor’s degree in Computer science or IT related field.
- 5+ years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- 5+ years of experience troubleshooting skills in a multi-user high availability environment
- 5+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
- 5+ years of experience in PC repair, troubleshooting, deployment, and liquidation
- 5+ years IT experience with client, server, and network service delivery

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excel in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Key job responsibilities
- Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products.
- TCP/IP networking knowledge
- Broad understanding of infrastructure technologies
- Experience with cabling infrastructure best practices and methodologies.
- Familiarity with common networking terms and fabric based network design.
- Manage work and priorities through ticketing system and workflow.
- Collaborate with various stake holders or vendors to execute projects.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Complete customer requests via trouble ticketing system and project management workflows.
- Deliver simple, sustainable and repeatable solutions and processes.
- Automate manual tasks; create/improve small tools that help make team operations more efficient.
- Participate in the migration, basic configuration and rollout of new or upgraded hardware.
- Troubleshoot difficult IT problems without SOPs.
- Plan and coordinate CMs and CM templates.
- Participate in hiring, training and development of others.
- Lead and Deliver projects.
- Good understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls at the enterprise level.

A day in the life

As an IT Support Engineer, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with mínimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
- Cisco CCNA or CCNP certification
- Experience in Linux, Microsoft, and network systems administration
- Strong troubleshooting skills of very complex systems
- Excellent written and verbal communication skills
- Ability to manage high priority projects
- Excellent analytical skills
- Familiarity with major Internet routing protocols, BGP, OSPF.
- Substantial background in large scale datacenter network implementations and support.
- Experience working in virtualized enterprise networking environments
- Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus