Support and Services

2 weeks ago

Hyderabad, India I TechBlocks Full time

_**Support and Services**_

"Work from **Office** only, Immediate Joiners only"

Role **:Support Executive**

Functional Area**:MS Tools, Messaging and Mailing Applications**

Employment Type**:Full Time, Permanent**

Experience **:Freshers or Less than 1 year**

Salary **:15,000 to 22,000 per month**

**Qualifications**:

- Any graduates
- Basic Computer operating knowledge is compulsory
- Good English skills, language written and oral.
- Capability of analyzing data.
- Excellent follow-up and follow through with ability to stay on top of and anticipate competing and changing priorities.
- Testing skills will be an additional benefit.

We are seeking for an aspirants who is attentive, skilled and friendly on the client services and support. In this role, your duties are managing client inquiries, promptly reply to customer based on their mails and messages, to handle queries from customers and provide support to them as soon as possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality and also need to manage on the client information based on their request.

**Personality Traits**:

- Operate with a sense of urgency with Strong attention to detail.
- Ability to work with little or no supervision.
- Problem solving, research and follow-up skills.
- Maintain the confidentiality of certain items and assure discrete handling of all business matters.

**Note**: Essential training will be provided for the supporting process.

**RESPONSIBILITIES**
- Able to handle queries from customers in a professional, clear and concise manner.
- Should be pro-active to understand the customers concern.
- Patience when handling tough cases.
- Should be patient in handling multiple queries of the clients.
- Identifying and analyzing customer needs and provide support to customers in an accurate way so that they will get better experience.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

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