Its Support Eng I, IT Services

4 days ago

Hyderabad, India ADCI HYD 13 SEZ Full time

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent diploma

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices, India. IT Support Associate II work with Amazon teams to manage the IT equipment and inventory count they need. We treat Amazon employees as our customers and provide timely, accurate and professional support. A successful IT Support Associate II excels in a fast-paced, team environment and possesses excellent communication skills. Key job responsibilities - Responsible to check IT/AV assets physical condition to prepare the list of end of life assets. - Responsible to scan all the IT assets monthly wise. - Responsible for IT equipment data wiping following security guidelines weekly basis. - Responsible to segregate the End-of life assets physically in store. - Responsible to audit the End-of-life assets monthly and account all the assets in asset management tool. - Responsible to clear the store space occupied by damaged/EOL assets on monthly or quarterly. - Responsible to collect the required documents from the tool or from vendor for e-waste disposal. - Responsible to get the required approval from stakeholders prior to material clearance. - Responsible to coordinate with vendor to get the required documents prior and post e-waste disposal. - Responsible for vendor coordination physically on site for material pickup following building protocol. - Responsible to support the end user machines windows technical issues when and where required.
- Bachelor’s degree or Diploma in any discipline.
- Total 3+ years of experience in IT support domain includes asset management.
- Hands on experience in Windows.
- Should be capable to complete the task following the standard operating procedure.
- Should have experience in understanding IT equipment’s, peripherals and IT Warehouse.
- Should have experience in e-waste process.
- Should have experience in customs compliance process.
- Should have experience in disposing of asset following Safety guidelines.
- Should have in depth knowledge of GST and e-way bills.
- Good MS Office skills (Word, Excel, Outlook).

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