Customer Support Representative

2 weeks ago

Greater Noida, India Daksha Group Full time

Remote Customer Support Executive

**Company**: Daksha Group
**Work Type**: Full-Time, Work from Home

Working Hours
- **Timings**: 9:00 AM to 6:00 PM
- **Days**: Monday to Sunday
- **Weekly Off**: One rotational day off per week

Job Responsibilities
- Handle inquiries, complaints, and feedback in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with internal teams for order issues, follow-ups, and escalations.
- Support documentation, entry of complaint data, and tracking resolution timelines.

**Required Skills**:

- **Language Proficiency**:

- Must be proficient in **Hindi and English** - both **written and spoken**.
- **Typing Speed**:

- Good typing speed is an added advantage.
- **Communication**:

- Clear and courteous communication skills with a customer-first approach.
- **Tech Savvy**:
Eligibility Criteria
- **Experience**:

- Prior experience in **customer support roles** will be **preferred**.
- **Device Requirement**:

- Must have a **personal laptop** and stable internet connection.
- **Education**:

- Minimum 12th pass; Graduate preferred.

Perks & Benefits
- Work-from-home flexibility
- Opportunity to grow within the organization

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Internet reimbursement
- Work from home

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote

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