Jsm- IT Support Associate

Operates machines and production equipment in accordance with quality and productivity requirements safely in a manufacturing environment with limited guidance.

Health, Safety & Environmental (HSE)

Stop work and immediately report any major injury hazards.

Report any work-related injury, illness, incident or hazard.

Comply with HSE standards, policies, procedures & regulations.

Use appropriate personal protective equipment.

Promote interdependence by looking out for one another.

Correct hazards within your control and capabilities.

Recognize how your work may impact the environment and work to minimize the negative impact.

Engage in HSE Training.

Quality

Follows all applicable standard work, process documentation and quality procedures such as Statistical Process Control (SPC), poka-yoke and visual standards.

Raises issues to minimize cost and quality exposures.

Performs quality inspections.

Identifies and controls non-conforming material.

Delivery

Operates manual and automated equipment to manufacture and assemble product in order to create the proper characteristics and dimensions necessary to meet customer expectations.

Demonstrates a high level of competency in core work skills.

Achieves production goals.

Works at the required cycle time or defined engineering standard.

Maintains clean and orderly work area, including routine housekeeping tasks and machine cleaning tasks and performs planned operator care and maintenance tasks.

Remains flexible and performs other miscellaneous duties, as required, to meet production goals.

Works with peers, skilled trades and support staff to maintain and identify equipment needing repair.

Teamwork

Communicates effectively with the assigned team and with all support teams.

Completes training and personal development in line with business requirements.

Participates actively in ways to improve quality, safety, process, material flow, and employee development.

**Qualifications**

**Skills**

Ensures accountability - Holding self and others accountable to meet commitments.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Courage - Stepping up to address difficult issues, saying what needs to be said.

Drives results - Consistently achieving results, even under tough circumstances.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Education, Licenses, Certifications**

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.

Request Fulfilment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain business stakeholder satisfaction.

Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain business stakeholder satisfaction.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy business stakeholder expectations.

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

Documents and reviews functional, architecture and technical requirements and designs for process owners, business analysts, and architects.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

**Job** MANUFACTURING

**Primary Location** India-Maharashtra-Pune-India, Pune, Cummins India Ltd

**Job Type** Shop

**Recruitment Job Type** Shop