Ho Product Support-cms-ho

3 days ago

Mumbai, India Kotak Mahindra Full time

Job Profile

Team Leader - Sales Support Team is expected to help internal as well as external customers in understanding, structuring & execution of Cash Management. He/she has to support all the verticals for following products with help of team of support members.
- Collections Solutions viz. Physical Collections, Electronic Collections, IMPS Electronic Collections, OTC, Payment Gateway, NACH, AllPay etc.
- Payment Solution viz. Physical Payments, Electronic Payments, Dividend Mandates, IMPS etc.
- Escrow Business, Digital Lending, Nodal etc.

Job Role
- PAN India Interaction with potential customers/branches to understand the technical requirement for system integration for TBG products / services i.e. CMS with focus on Commercial & Consumer Bank clients thru phone/online mechanism
- Train & enable Branch Banking Teams to sell the Cash Management Products thru online channels
- Run the different education/knowledge series campaigns to create awareness on CMS products
- Support Consumer & Commercial Bank channel for product & documentation related queries.
- Interact with IT team / vendor, prepare requirement documents, co-ordinate customization in our system, perform UAT and give sign offs for implementation.
- Understand specific MIS requirement of the customers and create reports accordingly.
- Remotely enable the branches to structure the CMS deals
- Arrange to prepare the MIS, MIS analysis & push the channel for productivity
- Structure the transaction, and assist the team in formulating transaction pricing to ensure revenue commensurate with risks and administrative efforts
- Ensure desired penetration of the product in the market by the relationship team by providing marketing support, visibility campaigns and brand presence

Job Requirements
- 6 - 8 years’ experience
- Team handling experience of at least 2 years.
- CA/MBA.
- Must be market savvy, sales oriented with good networking skills
- Must be analytical and pro-active
- Must have excellent interpersonal skills
- Detail oriented and should be able to work with high accuracy even under pressure to meet tight deadlines
- Excellent communication, negotiation, and planning skills
- Good knowledge MS Office & MIS Tools
- Must have able to settle in an environment requiring entrepreneurial/ building skills
- Keen interest to sales, structuring and implement deals
- Must be capable of working with a team
- Excellent communication, negotiation, and planning skill

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