Customer Support Representative

2 days ago

Bengaluru Karnataka, India EduRun Virtuoso Services Pvt Ltd Full time

**Title **:Customer Support Representative (non - voice )

Minimum 1 year Experience

working days - 6 days

**Key Responsibilities**:

- Address and resolve customer issues, complaints, and questions effectively.
- Provide detailed and accurate information regarding products, services, and policies.
- Document all customer interactions and updates in the CRM system.
- Collaborate with internal teams to resolve complex customer issues.
- Escalate unresolved issues to the appropriate departments as necessary.
- Maintain a high level of customer satisfaction through efficient and effective communication.
- Monitor and manage multiple customer interactions simultaneously, ensuring timely responses.
- Adhere to company policies and procedures while ensuring compliance with industry standards.
- Continuously seek opportunities to improve the quality of service and streamline processes.

**Qualifications**:

- Excellent written communication skills with attention to detail.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and other customer support tools.
- Ability to manage multiple tasks and prioritize workload effectively.
- Strong organizational skills and ability to work independently.
- Comfortable working in a fast-paced environment with tight deadlines.
- Ability to work flexible shifts, including weekends and holidays if required.
- High school diploma or equivalent; a degree in a related field is a plus.

Schedule:

- Day shift

Work Location: In person

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