Customer Support Executive

16 hours ago

Remote, India E-Dictate IT Solutions Full time

**Responsibilities**:

- Gain an in-depth understanding of our products and services and keep up to date with new releases.
- Troubleshoot and resolve hardware and software issues remotely.
- Escalate complex issues to the appropriate internal teams or vendors as needed.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Document all customer interactions and issues in the CRM system
- Conduct demos and presentations to prospects and customers and assist them with the setup and training of our products.
- Build and maintain positive relationships with customers and identify opportunities for cross-selling and upselling other products.
- Comply with all the policies and procedures of the organization and adhere to the quality standards.
- Multitask and handle multiple inquiries at once in a fast-paced environment.

**Qualifications**:

- A bachelor’s degree.
- Minimum 5 years of experience in a customer support role in the US healthcare industry.
- Proficient in Microsoft Office products, Windows OS, CRM software.
- Excellent interpersonal and written and verbal communication skills.
- Analytical skills, Technical Support, and Troubleshooting skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.

**Benefits**:

- Work from home: You can enjoy the flexibility and convenience of working from your own home, saving time and money on commuting.
- Compensation as per industry standards: You will receive a competitive salary that matches your skills and experience, and is in line with the market rates.
- PF and Gratuity as per government norms: You will be eligible for Provident Fund (PF) and Gratuity, which are mandatory social security schemes for employees in India, as per the government norms.
- Health, Term, and Accident Insurance policies: You will be covered by comprehensive health, term, and accident insurance policies, which will protect you and your family in case of any medical emergencies or unforeseen events.
- 30 days of leaves in a calendar year: You will be entitled to 30 days of paid leaves in a calendar year, which you can use for vacations, personal matters, or sick days.
- Additional benefits of NPS and paid skills development after completing a minimum tenure with the company: You will also have the option to enrol in the National Pension System (NPS), which is a voluntary retirement savings scheme, and avail paid skills development programs, which will help you enhance your professional growth and career prospects, after completing a minimum tenure with the company.

**Application Process**:

  • Customer Support

    16 hours ago

    Remote, India Asa Support Full time

    **What You’ll Be Doing**: Serve as the primary point of contact for Magic users, ensuring they receive top-notch support. Respond promptly to customer inquiries via Intercom, adhering to SLA timelines. Troubleshoot and resolve issues, providing clear, user-friendly guidance. Collaborate with the Product and Engineering teams to tackle complex issues and...

  • Customer Support Executive

    2 weeks ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Executive

    2 weeks ago

    Remote, India Capital Street fx Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are a dynamic trading company looking for a highly motivated and enthusiastic Customer Support Executive to join our team. As a Customer Support Executive you will be responsible for providing exceptional support to our customers, resolving their queries and ensuring their satisfaction.Job Responsibilities:Respond to customer inquiries via phone, email...

  • Customer Support Executive

    4 days ago

    Remote, India MTechZilla Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We're currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Customer Support Executive

    2 weeks ago

    Remote, India GoPaaniGoRecordz Full time

    **About Company**: At GoRecordz / GoPaani we are building for BHARAT. We are passionate about solving problems faced by Indian small medium delivery businesses such as Water, Milk, Tiffin, Newspaper etc. Nestled in Indore, the cleanest city of India we have reached far corners of the country. You will be part of the team that has built the products used by...

  • Customer Support Executive

    2 days ago

    Remote, India MTechZilla Full time ₹ 3,50,000 - ₹ 4,00,000 per year

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We're currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Customer Support Executive

    10 hours ago

    Remote, India miko Full time ₹ 10,56,000 - ₹ 15,00,000 per year

    JD for Customer Support Executive -Responsibilities :Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries.Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details.Provide feedback and recommendations to the...

  • Customer Support Executive

    2 days ago

    Remote, India Uttara consultancy Full time ₹ 1,80,000 per year

    We are looking forward Customer support executive with a good communication in Telugu and Hindi. Interested candidates with required skill can send your resume.Job Type: Full-timePay: From ₹15,000.00 per monthWork Location: Remote

  • Customer Support Executive

    1 week ago

    Remote, India Shoperies Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    is a growing online retailer for Indian groceries in the greater Seattle area. We bring every day fresh groceries to our customers delivering to 18 different cities in the Seattle area.We are looking to add customer support executives to our team. Customer Support is core to Shoperies service. Our support team ensures that customers have a great experience...

  • Customer Support Executive

    2 weeks ago

    Remote, India Pesto Full time

    **Role** As a Customer Support Executive, you will be responsible for providing top-notch customer service to learners, mentors/instructors, and other stakeholders. You will be the first point of contact for customers and act as a liaison between them and the company, ensuring customer satisfaction and loyalty. Your primary objective is to assist customers...