Customer Care Executive

7 days ago

KPHB Colony Hyderabad Telangana, India Ferty9 Fertility Center Full time

To remain well-groomed as per company policy.
- Handling telephonic inquiries of the patients and keeping a record of the

same.
- Booking new and follow-up appointments of the patients online and

directly in Palash
- Calling patients, who missed their first and follow-up appointments for

the next appointment and reason for missing the same.
- Greeting and welcoming the patients/guests/consultants both voice and

face-to-face.
- Assisting patients to fill-up the registration form and then registering

patients in Palash
- Collecting payments and generating receipts for the patients.
- Preparing patients file (IVF files + Lab reports + SA report) for the next

day appointments and informing same to consultants.
- Retrieving lab reports from the lab at regular interval and arranging the

same in the alphabetical order.
- Following the patient flow as per standards and coordinating the same

with other roles in the center.
- Scheduling appointments of the patients in a way which helps in

minimizing patient waiting time in the system.
- Managing the patients waiting time in peak hours
- Managing the clinic ambience and display (Sound/Sight/Smell & Display

on television, brochures, standee, and notices)
- Encouraging patients to fill up the OPD patient feedback forms and

collecting the same from the patients.
- Obtaining and entering new patient demographics
- Reviewing all forms for accuracy and completion according to Canter

policies prior to accepting
- Billing for the patients and closure of account on daily basis before

leaving.
- Collecting feedback forms from the patients and documenting the same.

End of the day preparing and analyzing reports to manager (feedback and

other reports).
- Appointment booking and follow ups for OPD patients.
- Rescheduling of the OPD appointments.
- Daily reports sending it to all concern department.

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus

Work Location: In person

**Speak with the employer**
+91 9390839069

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