Sme - Implementation Trainer

4 days ago

Remote, India Replicon Full time

**Position Overview**

Replicon, the Time Intelligence Company, has a comprehensive suite of products, powered by the Time Intelligence Platform, to manage enterprise time, projects, people, costs, gross pay & profits. We support more than 1.5 million people across thousands of customers spanning 180+ countries around the globe.

Replicon is currently looking for a SME to support the learning needs of the Implementation Team. This role will be responsible for conducting products-focused on-boarding learning programs for all new employees and other related activities for the existing employees.

**Open to work in Global working hours**

**We have**:

- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes

**You have**:

- Bachelor’s Degree or equivalent work experience in the software industry
- Minimum 5-7 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training
- Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
- A hands-on approach towards learning & development
- Experience working with remote teams
- Strong time management and organizational skills with high attention to detail.
- Excellent verbal and written communication skills

**What you’ll do**:

- Create, coordinate, and deliver world class Onboarding and Ongoing training to the Implementation - Mid Market Segment
- Collaborate with the Reporting Manager in creating learning strategies for the Team
- Work with the implementation team to identify areas where additional training would improve the team's performance in terms of project delivery
- Develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions
- Work with a Goal to continue upscaling the team & update themselves on the latest developments of the products and the messaging around them
- Maintain learning modules by updating/revising it on an ongoing basis based on the updates from internal stakeholders
- Support the team in developing efficient strategies for onboarding and ongoing training around product and internal processes
- Ensure quality training is provided to the clients with doing QA of calls and documentation
- Regularly do audits and address gaps of the implementation team with tools for support and additional training
- Provide support and ensure process adherence

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