E-commerce Order Processing/packing Operations Executive

4 days ago

Patna Bihar, India SAI INNOVATIVE EDUCATION AND TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time

Job Title: E-commerce Order Processing/Packing cum Operations Executive

Job Summary:
Key Responsibilities:

- Accept and process daily e-commerce orders received via website and marketplaces (Flipkart, Amazon, Shopify, etc.).
- Generate and print shipping labels and invoices accurately for each order.
- Personally pack each order with care, ensuring correct product, quantity, and safe packaging for dispatch.
- Coordinate with courier and logistics partners (Shiprocket, Delhivery, etc.) for timely pickup and dispatch.
- Update tracking information, maintain daily order records, and monitor delivery progress.
- Manage stock levels of products and packaging materials.
- Handle minor product or shipping issues and escalate to management when needed.
- Update order status, tracking details, and resolve shipment-related issues (delays, RTOs, incorrect updates, etc.).
- Manage inventory updates, product listings, and SKU tracking in coordination with the warehouse or stock team.
- Maintain adequate packaging material stock (boxes, tapes, labels, etc.).
- Respond to customer queries regarding order status, delivery, replacements, or returns.
- Prepare and maintain daily and weekly reports on orders, shipments, and inventory.
- Collaborate with the operations and logistics teams to improve efficiency and minimize errors.

**Required Skills**:

- Strong understanding of e-commerce order management systems (Amazon, Filipkrt, JioMart, Shopify, WooCommerce, etc.)
- Hands-on experience with Shiprocket or similar logistics platforms.
- Proficiency in label printing, invoice generation, and packaging best practices.
- Good command of Excel / Google Sheets for report and MIS maintenance.
- Excellent communication, coordination, and time-management skills.
- Good coordination with customer for Smooth Order delivery.
- Strong attention to detail and problem-solving ability.

Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- 2 yers: 1 year (required)

**Location**:

- Patna, Bihar (required)

Expected Start Date: 15/11/2025

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