Inside Sales and Customer Support Representative
2 days ago
**Position**:Inside Sales and Customer Support Representative - Medical Devices
**Location**:Thane
**Qualification**: Graduate
**Experience**:3 Years of Experience in Inside Sales
**Responsibilities**:
- Provide comprehensive support to customers regarding medical devices such as ECG (Electrocardiogram), ABPM (Ambulatory Blood Pressure Monitoring), Holter monitors, and Sleep Tests.
- Proactively engage with potential customers to promote medical devices, highlighting their benefits and features tailored to specific healthcare needs.
- Maintain accurate records of customer interactions and sales activities using CRM software, ensuring timely follow-up and nurturing of leads.
- Collaborate closely with the sales team to identify opportunities for introducing medical devices into new markets or expanding within existing accounts.
- Demonstrate proficiency in explaining the technical specifications and functionality of medical devices, addressing any concerns or questions from healthcare professionals and end-users.
- Resolve technical issues and provide troubleshooting assistance for medical devices, prioritizing rapid resolution to minimize downtime.
- Stay informed about industry trends, regulatory requirements, and advancements in medical technology related to ECG, ABPM, Holter monitors, and Sleep Tests.
- Achieve or exceed sales targets and KPIs, including customer satisfaction metrics and revenue objectives within the medical devices segment.
- Continuously enhance knowledge of medical devices, including attending training sessions, participating in product demonstrations, and self-directed learning initiatives to maintain expertise in the service field.
**Requirement**:
2. Minimum 3 Years of Experience in Inside Sales: Proven track record in inside sales, with at least three years of experience in a similar role, preferably within the healthcare or medical devices industry.
**Job Types**: Full-time, Permanent
Pay: ₹12,262.72 - ₹43,400.00 per month
**Experience**:
- Total work: 3 years (required)
Work Location: In person
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