Customer Success Intern

6 days ago

Mumbai, India Zenatix Full time

**About Zenatix**
- Zenatix is the largest provider of IoT based automation and monitoring solutions with 2,500+ deployments across 200+ cities in India. We build cutting edge IoT technology for digitizing the physical infrastructures. We are a mid-level growing startup based out of Gurgaon and have our team presence in Mumbai and Bangalore. Zenatix is backed by
- **Hero Electronix (part of the $11billion+ Hero Group)** who is fully committed to investing in Zenatix’ growth.

With our strong in-house R&D innovations, we have been able to successfully deliver value to customers across multiple verticals like Commercial buildings, Retail chains, Co-working spaces, F&Bs etc. We help them achieve their digital transformation goals by providing energy management, operational efficiency, remote asset management with our cloud-connected full-stack IoT solution.
- We have an
- **open office culture** where all of us sit and have fun together - no executive offices and no stringent rules.

Why you'll love us:

- **
Startup Environment** - Work with a passionate and energetic team that's driven by ensuring users get what they need when they need it
- ** Cool Perks** - you'll also get to join us for in-house events, Townhalls, fun activities, and much more.
- ** Expand your career** - you'll have access to a lot of teams working along with you to get things done.
- Zenatix is looking for a passionate and highly motivated intern to join its Key Accounts team.
- **
Key Responsibility Areas**:

- Delivering value by assisting the Key Account Manager with the company's high-value clients
- Monitor daily operations and address potential issues when they arise
- Keeping customer satisfaction high by attending to internal tickets pre-emptively
- Assisting with scheduling meetings, creating agendas and providing status recaps
- Attend and contribute to brainstorming/ideation sessions for growing
- Additional relevant responsibilities as requested
- **
Key Skills/Traits Desired**:

- Highly skilled in Office tools (good knowledge of basic Excel formulas like VLOOKUP and INDEX-MATCH a huge plus)
- Smart, confident, and above all, the hunger to learn
- Process-oriented and results-driven
- Strong verbal / written communication skills
- Ability to handle multiple tasks in a fast-paced environment under tight deadlines
- **Qualifications**:

- Bachelor's Degree from a reputed college/university

**Benefits**:

- Stipend (15k per month)
- Letter of Recommendation
- Internship Certificate
- Office parties and much more

**Location**: Andheri East, Mumbai**Tenure**: 6 months (may convert to full-time based on performance and requirement)

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