Customer Success

3 weeks ago

Mumbai, India ExtraMile Play Full time

Customer Success / Operations Intern


Location: Mumbai (In Office)

Duration: 3–6 months

Type: Internship (with potential for full-time conversion)

Stipend: 15,000-20,000/month (based on experience)


About ExtramilePlay

ExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive quizzes, and virtual experiences. We work with leading organizations to transform employee engagement, learning, and communication through playful innovation.


Role Overview

We are looking for a Customer Success / Operations Intern who will play a key role in ensuring smooth delivery of our engagement experiences to enterprise clients. This is a hands-on role that involves client coordination, backend operations, game/event execution, and data handling.

You’ll work closely with our Customer Success, Product, and Design teams to deliver delightful experiences to clients across India and the Middle East.



Key Responsibilities

  • Client Operations Support
  • Coordinate with client SPOCs for event details, branding assets, and timelines.
  • Ensure smooth setup and execution of games and events on the ExtramilePlay platform.
  • Troubleshoot basic client issues during onboarding and events.
  • Platform & Event Execution
  • Manage game configuration, user uploads, leaderboard setup, and event logistics.
  • Run dry-runs and live events with the CS team to ensure seamless delivery.
  • Maintain event checklists and post-event reports.
  • Customer Success Enablement
  • Help build and maintain onboarding SOPs, FAQs, and process documentation.
  • Gather client feedback post events and share insights with the product team.
  • Track adoption metrics and prepare simple dashboards/reports.
  • Operational Support
  • Maintain structured trackers (Google Sheets / CRM) for project timelines and deliverables.
  • Assist in internal communication between delivery, design, and tech teams.



What We’re Looking For

  • Excellent communication skills (verbal & written) — client-facing comfort is key.
  • Detail-oriented with strong organizational skills.
  • Comfortable working with Google Workspace tools (Sheets, Docs, Slides).
  • Quick learner with problem-solving mindset and ability to work under deadlines.
  • Bonus if you have prior experience in events, SaaS operations, or internships in CX/CS roles.

Perks & Learning Opportunities

  • Exposure to B2B SaaS and gamification delivery at scale.
  • Hands-on experience working with enterprise clients.
  • Opportunity to work closely with founders & senior leadership.
  • Certificate and Letter of Recommendation on completion.
  • High performers may receive a full-time offer.

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