
Key Account Executive
2 days ago
Location
- Noida
Experience: 4-5 years
Salary Up to: 4lpa to 6lpa
Mode - Work from Office
**Roles & Responsibilities**
- The ability to explain complex information clearly and simply
- Good sales, retention and negotiation skills
- Plenty of drive, initiative and motivation
- An honest and trustworthy manner
- Interact with the customers
- Answer the queries of customers and resolve their issues
- Enhance customer experience and foster relationships
- Improve credibility and create customer loyalty
- Attention to detail
- The ability to analyses and research information
- Providing help and advice to customers using your organization's products or services;
- Handling customer complaints or any major incidents,
- Keeping accurate records of discussions or correspondence with customers;
- Develop feedback or complaints procedures for customers to use
- Handling escalations
- Maintaining cordial relations with clients
- Improving customer service procedures, policies, and standards for your organization or department;
- Meeting with other managers to discuss possible improvements to customer service.
- Team Handling is a plus.
**KEY COMPETENCIES**:
- Excellent verbal and written communication
- Fluent in English (mandatory)
- Fast learner who can adapt to change
- Self-motivator
- Friendly, can-do attitude
- Knowledge of excel must
- Prompt and quick turnaround capability.
- Smart and pleasing personality.
- A person ready to take on responsibilities at all times.
**Key Skills**
Customer Service, CRM, Client Retention, Client Servicing, Client Account Management, Customer Relationship, Client
Handling, Relationship Management, Customer Satisfaction
**Job Types**: Full-time, Permanent
Pay: ₹400,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
**Experience**:
- Customer relationship management: 3 years (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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