Key Account Executive

3 days ago

Noida Uttar Pradesh, India MCube Technologies Pvt.Ltd Full time

Location
- Noida

Experience: 4-5 years

Salary Up to: 4lpa to 6lpa

Mode - Work from Office

**Roles & Responsibilities**
- The ability to explain complex information clearly and simply
- Good sales, retention and negotiation skills
- Plenty of drive, initiative and motivation
- An honest and trustworthy manner
- Interact with the customers
- Answer the queries of customers and resolve their issues
- Enhance customer experience and foster relationships
- Improve credibility and create customer loyalty
- Attention to detail
- The ability to analyses and research information
- Providing help and advice to customers using your organization's products or services;
- Handling customer complaints or any major incidents,
- Keeping accurate records of discussions or correspondence with customers;
- Develop feedback or complaints procedures for customers to use
- Handling escalations
- Maintaining cordial relations with clients
- Improving customer service procedures, policies, and standards for your organization or department;
- Meeting with other managers to discuss possible improvements to customer service.
- Team Handling is a plus.

**KEY COMPETENCIES**:

- Excellent verbal and written communication
- Fluent in English (mandatory)
- Fast learner who can adapt to change
- Self-motivator
- Friendly, can-do attitude
- Knowledge of excel must
- Prompt and quick turnaround capability.
- Smart and pleasing personality.
- A person ready to take on responsibilities at all times.

**Key Skills**

Customer Service, CRM, Client Retention, Client Servicing, Client Account Management, Customer Relationship, Client

Handling, Relationship Management, Customer Satisfaction

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Experience**:

- Customer relationship management: 3 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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