Key Account Manager

19 hours ago

Noida Uttar Pradesh, India Healic Healthcare (P) Ltd. Full time

Key Responsibilities
- Manage end-to-end relationships with assigned corporate clients, ensuring strong engagement and satisfaction.
- Coordinate health check-ups, medical camps, and other services with operations and medical teams.
- Work with TPAs, insurance partners, and corporates to align packages, pricing, and compliance.
- Track account performance (revenue, utilization, retention) and share regular reports with management.
- Identify opportunities to upsell additional Healic services (e.g., RMO placement, teleconsultation, specialized camps).
- Address client escalations promptly and ensure high-quality resolution.
- Support business development team in onboarding new accounts smoothly.
- Maintain accurate client records in CRM and ensure timely invoicing/collections.
- Contribute to client success stories, case studies, and renewal strategy.

Key Performance Indicators (KPIs)
- Client Retention Rate
- Account Revenue Growth & Upsell %
- Service Delivery Quality & SLA Adherence
- NPS (Net Promoter Score) / Client Satisfaction
- On-time Payments & Collections

**Requirements**:

- Bachelor’s degree (MBA preferred, especially in Healthcare, Management, or Marketing).
- 1-4 years of experience in B2B account management, healthcare, insurance, or corporate wellness preferred.
- Strong communication, client relationship management, and problem-solving skills.
- Ability to handle multiple accounts and projects simultaneously.
- Proficiency in MS Excel, PowerPoint, and CRM tools.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Accounting: 1 year (preferred)
- CA: 1 year (preferred)
- total work: 1 year (preferred)

License/Certification:

- Chartered Accountant (preferred)

Work Location: In person

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