Restaurant Captain

2 days ago

Kalyani Nagar Pune Maharashtra, India FML hospitality Pvt LTD Full time

**Job Role and Responsibilities of a Restaurant Captain**
- **Guest Service**:

- Welcome guests warmly and ensure their dining experience exceeds expectations.
- Provide menu recommendations and assist with food and beverage selections.
- Address guest inquiries and special requests professionally.
- **Team Supervision**:

- Supervise and support the service staff, including waiters and stewards, ensuring efficient service.
- Train and mentor new staff members in service protocols and etiquette.
- Assign tasks and monitor performance to maintain high service standards.
- **Order Management**:

- Ensure orders are taken accurately and conveyed promptly to the kitchen or bar.
- Verify the accuracy of food and beverage items before serving them to guests.
- Handle any issues related to delayed or incorrect orders.
- **Table Management**:

- Oversee table setups and ensure they meet restaurant standards.
- Monitor table turnover and seating arrangements for efficient service flow.
- **Communication**:

- Act as a liaison between guests, kitchen staff, and management to resolve any issues or concerns.
- Relay important updates or instructions to the team.
- **Quality Control**:

- Ensure food and beverage presentation aligns with restaurant standards.
- Conduct regular checks to maintain cleanliness and hygiene in the dining area.
- **Problem-Solving**:

- Address guest complaints or concerns promptly and professionally.
- Implement solutions to improve service and enhance the guest experience.
- **Administrative Tasks**:

- Maintain reports related to daily operations, guest feedback, and team performance.
- Assist in inventory checks and ensuring adequate supplies for service.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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